Quark AI Proactive Support Agent is a generative AI-powered platform designed to transform and automate customer support for enterprises. It rapidly resolves support tickets with minimal human involvement by analyzing problems, communicating with customers, and delivering precise solutions across a variety of support channels.
Key Features
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Automated Ticket Resolution: Utilizes generative AI to analyze, respond to, and resolve support tickets rapidly.
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Multi-Channel Integration: Seamlessly connects with Salesforce, ServiceNow, Zendesk, Atlassian, and other enterprise systems for smooth workflow automation.
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Real-Time Ticket Analysis: Instantly assesses incoming tickets, asks for clarifications, and provides possible solutions before involving a human agent.
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Structured & Unstructured Data Handling: Processes data from various formats, including documents and past ticket histories, to maximize resolution accuracy.
Use Cases
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Customer & Technical Support: Automatically resolves issues for customers and field technicians, reducing wait times and improving satisfaction.
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Internal IT Support: Delivers instant answers to employees for troubleshooting devices and software, whether office-based or remote.
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Sales & Product Discovery: Supports sales teams by providing accurate product information and rapid product finding for B2B commerce.
