Cohere is a conversational AI platform that helps customer support teams automate conversations and interactions while reducing support costs and increasing customer satisfaction.
Cohere Key Features
- Cohere automates up to 60% of tickets, providing instant, personalized answers to customers.
- Cohere eliminates transfers by routing and triaging tickets instantly.
- Cohere proactively solves issues with powerful workflows, all within your existing CX stack.
What We Like About Cohere
Cohere’s automation feature provides instant, personalized answers to customers, which is a great way to improve customer satisfaction.
What We Dislike About Cohere
Cohere’s existing automation solutions tend to send the wrong things to customers or don’t have the right answers in the first place, which can be frustrating.
Cohere offers different pricing plans based on the customer’s needs. Here are the available pricing plans for Cohere:
- Cohere: $39 per month
- Team: $129 per month
- Custom plan: