Retell AI is an advanced AI-powered platform designed to create custom voice agents that interact naturally with customers, automating calls and improving engagement. It enables businesses to build intelligent voice assistants capable of handling complex tasks like answering questions, scheduling appointments, processing orders, and managing customer support with human-like conversation flow. Retell’s technology ensures near real-time, natural-sounding interactions with very low latency, making it ideal for enterprises aiming to reduce call handling costs and scale operations with ease. The platform supports flexible integration with telephony systems and third-party applications, offering powerful AI automation while maintaining compliance with security and privacy standards.
Key Features:
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Human-like voice conversations with advanced turn-taking and interruption handling, responding within 800 milliseconds.
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Flexible integration allowing use of custom or popular large language models (LLMs) like GPT, with API support for complex workflows.
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Multi-channel deployment across web, mobile apps, and telephony (Twilio, Vonage), supporting concurrent calls and voicemail detection.
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Real-time call analytics, sentiment tracking, post-call outcome evaluation, and automated call transfer capabilities.
Use Cases:
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Automate customer service calls and support inquiries to improve response times and reduce costs.
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Schedule appointments, qualify leads, and handle administrative tasks via conversational AI agents.
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Run batch outbound calling campaigns with branded caller ID and verified numbers to boost connection rates.
