ServiceNow AI Platform is an all-in-one solution designed to help businesses automate workflows, streamline operations, and maximize productivity using the power of artificial intelligence. Built for any industry and company size, it brings together AI, data, and workflows on a secure, cloud-based platform. The system offers out-of-the-box generative AI features and autonomous AI agents that don’t just assist, but act independently to resolve issues and optimize processes, all while keeping you in control. With ServiceNow, organizations can simplify complex tasks, connect data across departments, and boost efficiency—without deep technical expertise required.
Key Features:
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AI-powered workflow automation for IT, HR, customer service, and more, integrating tasks across business systems.
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Autonomous AI agents that can make decisions, resolve issues, and execute tasks independently, increasing productivity.
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Generative AI (Now Assist) built-in, offering content creation, summarizations, and smart recommendations directly within workflows.
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Centralized AI management with AI Control Tower, allowing you to monitor, control, and optimize all AI initiatives from one place.
Use Cases:
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Automate repetitive support requests in IT or HR, freeing up staff for higher-value work.
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Provide instant, AI-generated answers and case resolutions for customers and employees, speeding up self-service.
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Use intelligent recommendations and decision support to enhance project management, security monitoring, or supply chain operations.
